It is always possible that something does not go quite as planned. We recommend that you first report any complaints to us by emailing info@fietszijspan.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/knowledge base/consumers/disputes. 

Consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being dealt with elsewhere, you are free to submit your complaint via the European Union platform.